f you’re a Virgin Media, EE, Vodafone, O2 or Three customer you can use the WiFi service for free as part of your plan.

Getting started with WiFi

It’s quick and easy to get started. Choose your provider from the list below and follow their instructions:

WiFi Zone logo

If you’re not one of these customers, you can purchase a daily, weekly or monthly Virgin Media WiFi Pass to get online.

Everyone can access the Virgin Media portal which includes our latest travel information.

Using the WiFi service

Once you’ve activated Virgin Media WiFi, your device will automatically pick up the WiFi signal when you’re in a WiFi enabled Tube station. There’s no signal in tunnels, but your phone will connect to the signal at the next WiFi enabled platform so you can pick up where you left off.

Stations with Virgin Media Wifi

Virgin Media WiFi is currently available at all Tube stations and Victoria Coach Station with the following exceptions.

  • We are planning on rolling out WiFi to: Bond Street, Moorgate and Whitechapel Tube stations
  • WiFi is not currently planned at: Heathrow T5, Kensington Olympia, Watford and Willesden Junction Tube stations

Hints and tips

  • For the best experience, connect to the Virgin Media WiFi service in the ticket hall when you first enter a Tube station
  • Your phone remembers the WiFi network you connect to most frequently. Open WiFi in your device settings and connect to WiFi in the Tube station ticket hall or platform to connect quickly
  • It typically takes five seconds to connect to the Virgin Media WiFi service at a Tube station (this delay is due to a security feature). If you are trying to connect at a peak time in a busy station (when hundreds of other people are also trying to connect), it may take slightly longer
  • If you aren’t able to connect to the WiFi network before you get on a Tube train, don’t try to connect on the train as you travel from station to station. To save battery life, some devices extend the time that they search for WiFi hotspots. It’s better to wait and connect when you get off the train
  • If you are a Virgin Media, EE, O2, Three or Vodafone customer, please register for the service before trying to connect. Further information can be found via your mobile network operator’s website. Once you’ve registered, you’ll be able to connect to the WiFi service seamlessly
  • If you have any queries or issues connecting please contact your mobile network operator

WiFi networks available

If you are a Virgin Media, O2, Vodafone or EE customer, authentication is seamless via your SIM card. Once you’ve registered and you open WiFi in your device settings at a Tube station, you’ll see the following WiFi networks:

WiFi network name (SSID)  Who can connect?
Virgin Media WiFi Virgin Media, Three, O2, Vodafone and EE customers and any customers with a Virgin Media WiFi Pass
EE WiFi-Auto EE customers only
VodafoneWiFi Vodafone customers only
Wifi Extra O2 customers only
Virgin Media Virgin Media customers only

Frequently Asked Questions

Got a question or having trouble connecting to Virgin Media WiFi? Here’s a list of common questions.

More information from your provider

Need more help or got a question for your provider? You can contact them as follows:

Cloud logo

WiFi at London Overground stations

We have partnered with The Cloud to bring WiFi to more than 79 London Overground stations, meaning you can browse, connect and share anywhere in the station.

WiFi access is available in most ticket halls, corridors and platforms.